Customer Help & FAQs

Heritage Brick Company provides a diverse range of brick products, including handmade bricks, waterstruck bricks, wirecut bricks, pressed bricks, linear bricks, handmade roof tiles and clay pavers. Our products cater to various construction needs, ensuring high quality and aesthetic appeal for any project.

Yes, our products are designed to meet the requirements of both residential and commercial projects. Whether you’re constructing a cosy home or a large commercial building, our bricks offer the durability and style needed for any application.

Our bricks are crafted using traditional manufacturing methods, ensuring authentic textures and colours that reflect historical designs. This dedication to craftsmanship sets our products apart, offering unique options that enhance the beauty and character of any building.

We prioritise sustainability by sourcing natural clay and using eco-friendly manufacturing techniques. Our products are durable and long-lasting, contributing to sustainable construction practices and reducing the need for frequent replacements.

Yes, we offer customisation options for certain products to meet your specific design and project requirements. Our team is happy to work with you to create bespoke solutions that align with your vision and aesthetic preferences.

Absolutely. All our products are manufactured to the highest industry standards and comply with relevant building regulations. We prioritize quality and safety, ensuring our bricks are reliable for all types of construction projects.

Heritage Brick Company offers an extensive range of colours and finishes across our product lines. From classic reds to contemporary shades, our diverse options allow you to choose the perfect brick to complement your design.

Ordering bricks has never been as easy! You can browse our complete product range and place orders directly through our website. Additionally, our dedicated sales team is available to assist with inquiries, provide samples, and ensure you find the right products for your project.

If you wish to place a bulk order, please contact us for a quotation.

Contact us with any questions, concerns, or feedback. We will aim to get back to you within 48 hours.

Yes, all our prices include VAT at 20%.

If you wish to cancel your order, you must do so prior to dispatch, and have received email confirmation from us of the cancellation, in order to receive a full refund.

If your order has already been dispatched, you will incur a return delivery charge of £80.00 per pallet. This will be deducted from any refund due, along with the original delivery charge.If you require a hiab delivery or have difficult access, please contact us to discuss before placing your order.

Yes, please call us on 0114 206 1113 to pay via debit or credit card over the phone.

Provided the item has been paid in full we can offer a storage facility until you are ready for your item to be collected or delivered. There may be a small charge for this service.

We do not currently offer trade accounts.

Standard Delivery has an estimated delivery time of 4-6 working days. Express Delivery has an estimated delivery time of 1-2 working days. Deliveries are made with an 18 ton rigid wagon and the driver will unload using a tail lift and manual pump truck. Deliveries will be made to the kerbside or the bottom of the driveway. Deliveries cannot be made on grass or gravel.

If you require a hiab delivery or have difficult access, please contact us to discuss before placing your order.

We deliver to all postcodes in the UK. For standard deliveries there needs to be enough room for an 18 ton rigid wagon to manoeuvre and for the driver to pull the pallet on to the kerb from the road.

Standard delivery is by manual pump truck and tail-lift. Delivery can only be made to a flat, solid surface. Deliveries cannot be made on grass or gravel.

If you require a crane grab or are unsure whether your address is suitable please contact us at 0114 206 1113 or info@heritagebrickcompany.co.uk and we will advise you.

For standard orders, you, or someone authorised by you, needs to be present to check that the delivery is as expected in order to sign for the delivery. If no one is available to sign for goods, alternatives can be arranged.

Yes, please contact our customer service team to request special delivery arrangements.

Yes, we can offer next day delivery if your order is placed before 11am that day.

Please contact us directly to arrange.

Standard delivery usually takes 3 to 5 working days.  Express shipping takes 1 to 2 working days. Our standard service is a non-timed delivery between 8am and 5.30pm on the arranged day. The courier will phone prior to delivery to book a specific date for delivery. If you have specific delivery requirements please contact us directly.

Yes, we do offer a weekend delivery service. Weekend delivery will need to be arranged in advance and there will be an additional charge.

Please contact support at info@heritagebrickcompany.co.uk to arrange.

Items must be returned within 14 days of receiving your order. Items must be returned unused and in the same condition in which they were received, including all the original packaging. To return your product, the return shipping can be arranged by you or by us. If you arrange your own return shipping, goods should be sent to: Heritage Brick Company, Clifton Works, Hillfoot Road, S3 8AA. Where returns are not due to damage or defect, then you will be responsible for paying the delivery haulage costs and return haulage costs. Where we arrange return shipping, these are charged at £60 (including VAT) per pallet for standard delivery and £80 (including VAT) per pallet for express delivery. All haulage costs incurred will be deducted from the total refund due.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Allow 14 days for the refund to be processed from receipt of returned goods.

Yes, 10% on full order value.

Inform us by email within 24 hours of the delivery.  Please include a description and images. We will aim to find the best possible solution, whether that be a refund or replacement.

Whilst we do our utmost to ensure your goods arrive in perfect condition, it is important to allow a total of 5 - 10% for cuts, wastage and breakages when ordering. This is an industry standard.

Opening Hours:

Mon - Fri, 8:00am - 4:00pm
Saturday, 8:00am - 1:00pm
Sunday, Closed

Yes, we are open 8am to 4pm Monday to Friday and 8am to 1pm Saturdays to both trade and public, no appointment required.

If ordering via the website, you will receive an email notification when your order is ready for collection. Please check our opening hours and ensure that the vehicle you are using for collection is suitable for the size of your order.

We have a four-acre yard brimming with traditional clay bricks that we welcome you to visit. We have ample on-site parking. On your arrival, please report to reception. Our friendly staff will be able to give you guidance on finding what you are looking for.